Refund policy

Effective Date: September 23, 2026

CurlLiving accepts eligible return and exchange requests within 30 calendar days of delivery. This policy applies to orders delivered within the United States.

1. Policy Summary

  • Country: United States
  • Currency: USD
  • Return Request Window: 30 calendar days from the date of delivery
  • Accepted Returns: Eligible non-defective items, as well as damaged, defective, or incorrect items
  • Exchanges: Available for eligible items
  • Return Method: By mail
  • Return Labels: Provided by email for download and printing when arranged through CurlLiving
  • Return Shipping Costs: Paid by the customer for non-defective returns; paid by CurlLiving for damaged, defective, or incorrect items
  • Restocking Fee: None
  • Refund Timeline: Customers will receive approved refunds within 14 calendar days of our receipt of the returned item. This period includes inspection, refund processing, and bank processing.

2. Return and Exchange Eligibility

Non-Defective Items

For returns due to a change of mind or personal preference:

  • Items must be new, unopened, and unused.
  • Items must include their original packaging, tags, accessories, and documentation.
  • The customer is responsible for return shipping costs.

Original delivery is free. We do not deduct the cost of the original outbound shipment from your refund.

Damaged, Defective, or Incorrect Items

Items that arrive damaged, defective, or different from what you ordered are eligible for return or exchange, even if opened or unsealed to identify the issue.

Please contact support@curlliving.com as soon as possible and within 30 calendar days of delivery. Include your order number, a description of the issue, and photographs showing the problem where possible.

CurlLiving covers return shipping for these items and provides a prepaid return label by email. No return shipping or restocking fees will be deducted from the refund for an approved damaged, defective, or incorrect item.

3. Exchanges

We accept eligible exchanges for the same item or an available item of equal value. For an item of a different value, please request a return for a refund and place a separate order.

Once your returned item has been received and approved following inspection, the replacement will be processed and shipped within 2 business days. Estimated transit time after shipment is 5–12 business days.

For non-defective exchanges, the customer pays the return shipping cost. CurlLiving pays the shipping cost for the replacement item.

For damaged, defective, or incorrect items, CurlLiving covers both return shipping and replacement shipping.

4. Return Labels and Shipping Costs

Non-Defective Returns

Customers are responsible for return postage.

If CurlLiving arranges a printable return label, we will disclose its cost before you agree to use it. The agreed label cost will be deducted from your refund. For an exchange, we will explain how the return label cost is to be paid before arranging the label.

Alternatively, you may purchase return postage from a carrier of your choice and follow the return instructions provided by our support team. We recommend using a trackable service and retaining proof of shipment.

Damaged, Defective, or Incorrect Items

CurlLiving provides a prepaid return label by email for download and printing at no cost to the customer.

5. Refund Amount and Timeline

  • Refund Amount: For an approved return, we refund the amount paid for the returned item, including applicable refundable taxes. For non-defective returns, any return label cost agreed to in advance will be deducted. There is no restocking fee or deduction for the original free delivery.
  • Refund Timeline: Customers will receive approved refunds within 14 calendar days of our receipt of the returned item. This period includes inspection, refund processing, and bank processing.
  • Payment Method: Refunds are issued to the original payment method used at checkout.
  • Notification: We will email you when the refund has been issued.

If you have not received your refund within 14 calendar days of our receipt of the returned item, please contact support@curlliving.com so we can investigate and assist you.

6. Returns That Do Not Meet Eligibility Requirements

If a non-defective item does not meet the return conditions, we will explain why the return cannot be accepted and contact you about the available next steps.

If the item is to be sent back to you, you will be responsible for that shipping cost. We will explain the cost and obtain your agreement before arranging shipment.

The unopened-item requirement for non-defective returns does not prevent a claim for an item opened to discover damage, a defect, or an incorrect product.

7. How to Start a Return or Exchange

  1. Contact Us: Email support@curlliving.com within 30 calendar days of delivery. Include your order number, the item name, and whether you are requesting a refund or exchange. Describe any damage, defect, or incorrect item and include photographs where possible.
  2. Receive Instructions: Our support team will review your request and provide return instructions and, where applicable, a printable return label. Please contact us before shipping your return.
  3. Pack the Item: Pack the item securely. For non-defective returns, include the original packaging and all tags, accessories, and documentation. For damaged, defective, or incorrect items, follow the packaging instructions provided by support.
  4. Send the Return: Ship the package to the confirmed return address and retain your tracking information and proof of shipment.

8. Return Address

CurlLiving
SILVER CURL PROJECTS INC.
2008 Anaheim Ave
Costa Mesa, CA 92627
United States

Please contact our support team for return instructions before sending an item to this address.

9. Business and Contact Information

  • Store Name: CurlLiving
  • Legal Business Name: SILVER CURL PROJECTS INC.
  • State Registration No. (CA SOS): B20250159745
  • Business Address: 2008 Anaheim Ave, Costa Mesa, CA 92627, United States
  • Customer Support Phone: (714) 253-7672
  • Customer Support Email: support@curlliving.com
  • Customer Support Hours: Monday–Friday, 9:00 AM–5:00 PM Pacific Time (PT), excluding public holidays