Shipping policy
Effective Date: September 23, 2026
CurlLiving offers free standard shipping on all orders delivered within the United States. No minimum order value is required.
1. Shipping Area and Cost
We ship to addresses within the United States.
Standard shipping is free for all orders, regardless of order value. We do not charge additional handling or delivery fees.
2. Order Cutoff and Processing Time
- Daily Order Cutoff: 5:00 PM Pacific Time (PT), Monday through Friday.
- Processing and Fulfillment: 2 business days before shipment.
- Orders placed after the daily cutoff, on weekends, or on public holidays begin processing on the next business day.
Business days are Monday through Friday, excluding public holidays.
3. Estimated Delivery Time
| Shipping Option | Shipping Cost | Processing Time | Carrier Transit Time | Total Estimated Delivery |
|---|---|---|---|---|
| Free Standard Shipping | $0.00 for all orders | 2 business days | 5–12 business days | 7–14 business days |
The total estimated delivery time includes order processing and carrier transit time. The 5–12 business day transit period begins after the order has been shipped.
Delivery dates are estimates. Carrier delays, severe weather, public holidays, and incorrect or incomplete addresses may affect delivery times.
4. Shipping Address Information
Please provide a complete and accurate shipping address at checkout.
If you need to correct your address, contact support@curlliving.com as soon as possible and include your order number. We cannot guarantee address changes after an order has entered processing or been shipped.
Incorrect or incomplete address information may delay delivery or cause a package to be returned to us. If this happens, please contact our support team for assistance.
5. Order Tracking
When tracking is available, we will send the tracking information and carrier link to the email address provided at checkout after your order has shipped.
If you have not received a shipping update after the processing period, please contact support@curlliving.com with your order number.
6. Delayed, Lost, or Damaged Packages
If your order has not arrived within the estimated delivery period, appears to be lost in transit, or arrives damaged, please contact support@curlliving.com.
Include your order number, a description of the issue, and photographs of any damage where possible. We will review the issue, investigate with the carrier where appropriate, and explain the available next steps.
For damaged, defective, or incorrect items, please refer to our Returns & Refund Policy for return, replacement, and refund information.
7. Contact Information
- Store Name: CurlLiving
- Operating Entity: SILVER CURL PROJECTS INC.
- State Registration No. (CA SOS): B20250159745
- Business Address: 2008 Anaheim Ave, Costa Mesa, CA 92627, United States
- Customer Support Phone: (714) 253-7672
- Customer Support Email: support@curlliving.com
- Customer Service Hours: Monday–Friday, 9:00 AM–5:00 PM Pacific Time (PT), excluding public holidays